AI-Powered Operations for Small Business
Stop losing revenue to missed calls, slow replies, and messy follow-up.
Nova is an intelligent operations system that answers, qualifies, and books for your business — 24 hours a day, 7 days a week. So you can focus on the work that actually grows your company.
Built for healthcare clinics, law firms, home service companies, and professional teams.
You're spending money to get leads.
Then watching them disappear.
Missed calls and slow responses
A lead calls at 7pm. Nobody answers. They call your competitor instead. You paid for that lead.
No system for follow-up
You know you should follow up. But between running the business and managing the team, leads slip through every week.
Tools that don't talk to each other
Your CRM says one thing, your calendar says another, and your phone system is disconnected from both.
Hiring more staff isn't the answer
Another receptionist costs $3,500/month before benefits. And they still can't work nights, weekends, or holidays.
These aren't edge cases. This is the daily reality for most service businesses. And every missed lead has a real dollar amount attached to it.
I didn't learn this in a classroom.
I learned it the hard way.
Before Bennett Digital Defense existed, there were years of struggle. Real struggle — the kind that teaches you things no textbook or bootcamp ever will. I spent a long time navigating environments where the systems around me were broken, where the people who needed help the most were the ones who fell through the cracks.
That experience shaped how I think about everything. When you've lived in situations where one missed opportunity, one unanswered call, one overlooked detail can change the trajectory of someone's life — you start to see the world differently. You stop tolerating waste. You stop accepting "good enough."
I brought that mindset into technology. I spent years studying how small businesses actually operate — not the theory, the reality. Watching owners drown in missed calls, disconnected tools, and manual follow-up that never gets done. Watching them spend money on marketing only to lose those leads to silence.
The pattern was always the same: the front line was broken. Not because people didn't care, but because there weren't enough hours in the day. The business owner was the bottleneck, and hiring more people just moved the problem somewhere else.
Nova didn't come from a pitch deck or a startup incubator. It came from years of watching this happen and finally deciding to build the thing that should have existed all along — an intelligent system that never drops the ball, never calls in sick, and never forgets to follow up. Not a chatbot. An operational layer that actually thinks.
I'm Luke Bennett. I built Nova because I've seen what happens when the system fails people — and I refuse to let that be the standard.
Three steps. No guesswork.
We Map Your Front Line
A focused discovery session where we audit every way leads reach your business — calls, forms, texts, DMs. We find the leaks, measure the cost, and build a clear scope document.
We Deploy Nova
Nova goes live on your highest-value channel with brand-matched responses, qualification logic, and booking integration. Every decision is logged. You keep full oversight.
We Optimize and Expand
Monthly performance reviews, prompt refinement, and channel expansion. As results prove out, we scale what works across your entire front line.
One system. Every channel.
No dropped leads.
Answers and Qualifies in Real Time
Forms, calls, texts, and DMs — all funneled into one intake system. Nova qualifies leads instantly using your criteria, so your team only touches conversations that are worth their time.
Books, Reminds, and Follows Up
Nova schedules appointments, sends confirmations, and follows up with no-shows — all in your brand voice. Every touchpoint sounds like it came from your best employee.
Logs Everything. Locks Down Access.
Every decision Nova makes is recorded with a full audit trail. Least-privilege access controls, human override capability, and compliance-ready logging built in from day one.
Nova works best for businesses where
a missed lead means lost revenue.
Healthcare & Wellness
Clinics, therapy practices, med spas, and wellness centers that need to capture patient inquiries and fill appointment slots without adding front-desk staff.
Legal & Professional Services
Law firms, accounting practices, and consultancies where intake speed directly impacts case acquisition and client trust.
Home Services
HVAC, plumbing, electrical, and property management companies where after-hours calls represent some of the highest-value leads.
Real Estate & Insurance
Brokerages and agencies where response time is the single biggest differentiator between winning and losing a listing or policy.
Not sure if Nova fits your business? That's what the strategy call is for.
A system built around your business.
Not a one-size-fits-all subscription.
Every engagement starts with discovery. We need to understand your front line before we can improve it.
Discovery & Mapping
A focused engagement where we audit your intake channels, measure what's falling through, and build a clear deployment plan.
- Full front-line audit (calls, forms, web, social)
- Lead flow mapping and gap analysis
- Cost-of-missed-leads calculation
- Custom Nova scope document
- Clear go/no-go recommendation
Nova Deployment
Nova goes live on your business. Ongoing optimization, monitoring, and expansion included.
- AI-powered intake on your primary channel
- Brand-voice response configuration
- Qualification logic + booking integration
- Monthly performance reviews
- Channel expansion as results prove out
Pricing scales based on channels, complexity, and integration depth. Every engagement begins with Discovery — it's how we ensure Nova actually fits before you commit to a monthly system. Not sure where you fall? Book a call and we'll figure it out.
Straight answers. No sales speak.
Most chatbots follow rigid scripts and frustrate users. Nova is an operational intelligence system — it understands context, qualifies based on your specific criteria, routes to the right person or action, and improves over time. It's closer to a highly trained intake coordinator than a chat widget.
Every response Nova generates is governed by brand-specific guidelines you approve. Escalation triggers are built in for complex scenarios, and human override is always available. Every decision is logged with a full audit trail so nothing happens in the dark.
That's actually the ideal scenario. Nova is built for business owners who are the bottleneck — handling intake, follow-up, and scheduling themselves. It gives you the operational capacity of a dedicated front-desk team without the payroll.
Discovery takes about one week. Initial deployment on your first channel typically takes two to three weeks after that. You'll have a working system within a month of starting.
Security isn't an add-on — it's foundational. Nova uses least-privilege access, encrypted data handling, and audit-ready logging. We don't retain data beyond what's needed for your operations, and system boundaries are clearly defined from day one.
Good — Nova integrates with your existing stack, not replaces it. It works with most major CRMs, calendar systems, and communication platforms. Part of discovery is mapping your current tools so deployment is seamless.
That's why we start with Discovery. The audit gives both of us a clear picture of whether Nova is the right fit before you commit to a monthly system. If the answer is no, you still walk away with a front-line audit and actionable recommendations.
Because you get direct access to the person who built the system. There's no support ticket queue or account manager rotation. When you work with Bennett Digital Defense, you work with me. That means faster decisions, deeper context, and accountability that larger companies can't match.
Tell us about your business.
Share some context and we'll come back with a clear next step. No pressure, no automated follow-up spam.
Got it. We'll be in touch.
Thanks for sharing the details. Luke will review your submission personally and follow up within one business day.
Book a 30-minute strategy call.
This isn't a sales pitch. It's a working session where we map your front line, identify the gaps, and decide together whether Nova makes sense.
Are you currently investing in lead generation for your business?
Are you ready to invest in a system within the next 60 days?
What you'll get from the call:
- A clear map of your intake flow and where leads drop off
- Specific fixes you can apply immediately
- An honest recommendation on whether Nova is the right fit
Or mention you'd like a call in the form above.
No problem — you're still in the right place. Fill out the contact form above with some details about your business, and we'll send you a personalized overview of how Nova could fit your operations. No call required.
Go to the form